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How the Leadership Certificate Program Helped Meredith Land a New Job

Thu, 06/21/2018 - 20:07
The NAMSS Leadership Certificate Program can have a great impact on you and your career path. Read how Meredith Miller used the program to gain the confidence she needed to land the job she wanted. 
Did the Leadership Certificate Program help you gain any new skills, or help increase your confidence as a leader?I absolutely gained new skills and confidence from the Leadership Certificate Program. I felt that the online modules were a great learning tool and the extra resources provided were a bonus. As a Credentialing Specialist, and not a manager, this program was extremely helpful in learning new skills, and I was able to gain a wealth of knowledge from both the online modules and the in-person course. I really feel as if I now have more effective communication skills, even in my personal life, which has greatly increased confidence in myself. 
How are you using what you learned from the Leadership Certificate Program in your current role?Just prior to attending the in-person course, I resigned from a hospital that I had been working as a Credentialing Specialist for 14 years, with the past 12 having been offsite working from home. I decided at the beginning of January that I wanted to go back into the office setting and work closer to where I live. I applied for a Credentialing Coordinator position and was offered the job the day after the interview. During the hiring process, I was able to use the effective negotiating skills and communication techniques that I learned from the Leadership Certificate Program. I felt that my communication, calmness, and confidence during the interview process was very effective and I can say that the gained knowledge I attained from the program played a role in getting the job.
What aspect of the program did you enjoy most?I immensely enjoyed the In-Person Course -- the instructors were fantastic and made everyone feel relaxed and at ease in being ourselves. It was fun working in teams and interact with other professionals that held different positions from mine. I ended up working with three managers in my group and it was very interesting to see their different management and leadership styles.
Would you recommend the Leadership Certificate Program to your peers?I would absolutely recommend the Leadership Certificate Program to my peers and have already done so! In my opinion, the online modules are a wealth of useful information for both experienced and entry-level MSPs. The program helped me look at things from a different perspective in terms of communicating with others in a professional setting. I think the In-Person Course really allows you to apply what was learned during the online portion, and the live group scenarios was a confidence builder. Overall, I felt it was a very effective course and will continue to recommend it to others!

Visit the NAMSS website to learn more about the Leadership Certificate Program.


NAMSS Hosts 5th Annual Industry Roundtable in Washington, DC

Thu, 06/07/2018 - 02:29

As part of its ongoing efforts to work with industry leaders on meaningful reforms to the credentialing and licensure process, NAMSS held its fifth annual roundtable discussion with industry stakeholders on May 10, 2018 at the Dupont Circle Hotel in Washington, DC. This roundtable, entitled The Future of Digital Credentialing, is an important next step in achieving a more streamlined, more efficient, and more modern credentialing process while preserving our ultimate goal of patient safety.
The 2018 roundtable expanded the focus of our 2017 event on blockchain technology, examining an array of new and emerging technologies for the credentialing ecosystem. The wide-ranging discussion touched on a number of important ideas for preparing the industry for technological developments. This year’s roundtable marked the beginning of a new conversation around disruptive technology and its impact on credentialing. The discussion was thoughtful, engaging, and productive, but it is only the beginning. NAMSS will continue to work with the roundtable participants and others going forward to create and implement process guidelines, governance, and best practices that will be needed as technology continues to develop. Stay tuned for more exciting news to come!
The official 2018 roundtable report can be found on the NAMSS website, or by clicking this link.
The following organizations participated in this year’s roundtable: Accreditation Council for Graduate Medical Education (ACGME), Administrators in Medicine (AiM), American Association of Collegiate Registrars and Admissions Officers (AACRAO), American Board of Medical Specialties (ABMS), American Hospital Association (AHA), American Medical Association (AMA), Council for Affordable Quality Healthcare (CAQH), DNV GL Healthcare, Educational Commission for Foreign Medical Graduates (ECFMG), Federation of State Medical Boards (FSMB), Healthcare Facilities Accreditation Program (HFAP), The Joint Commission, Medical Group Management Association (MGMA), National Council for Quality Assurance (NCQA), and the National Practitioner Data Bank (NPBD).

MedPage Today Investigation Highlights Gaps in Credentialing Process

Fri, 04/06/2018 - 20:50

Instances of incompetent or malicious practitioners have always made headlines, but rarely are the wider systemic issues discussed that allow such events. A recent investigation by MedPage Today and the Milwaukee Journal-Sentinel catalogued at least 500 physicians from 2011-2016 who exploited gaps in the medical licensing system to avoid sanctions or red flags.
In these instances, doctors who had actions taken against them by one state medical board were able to “slip through the bureaucratic net” and operate under clean licenses in other states. Physicians who had formal complaints, suspended licenses, or even permanent revocations maintained their licenses with other state boards, many of whom were not even aware of the action in the first place.
MedPage Today found that the majority of state boards only report their own disciplinary actions against physicians. Their investigation, titled “States of Disgrace: A Flawed System Fails to Inform the Public,” outlines seven categories of information on physician history, including state medical board disciplines, discipline by other states, malpractice claims/payouts, loss of privileges, criminal convictions, Medicare and Medicaid exclusions, and DEA/FDA actions.  Only five states (Florida, Kansas, Massachusetts, Maryland, and North Carolina) regularly reported six of the seven – no state routinely checked and reported all of the above.
The National Practitioner Data Bank, which was created to serve as a central identifying tool for all adverse actions, has not fulfilled its promise of transparency, according to MedPage. A survey conducted by the former NPDB research director found that few state boards made regular queries of NPDB – most states performed only 10 to 20 searches a year, and some didn’t submit any at all. High costs may make NPDB searches prohibitive for some states, but this can result in severe lapses in the information they hold about physicians who are licensed in their states, leading to gaps that can affect patient safety. Out of 64 state medical boards, only 13 subscribed to the “Continuous Query” service which provides alerts for new updates to physician records.
“States of Disgrace” emphasizes the issues that stem from the patchwork system of state licensing boards, but also flags the problem of physicians omitting relevant information in their own applications – whether for licensing or privileging directly at a hospital. NPDB’s survey found that almost 10% of the time, organizations querying the Database found new information about the physician, which shouldn’t occur if the physician was fully forthcoming in their application. “They should never find anything new in an NPDB report,” says Dr. Robert Oshel, formerly of NPDB. This problem is faced in credentialing offices across the nation as well. While it can’t fill in every gap, NAMSS PASS provides a unique ability to understand a practitioner’s full affiliation history, and can protect patient safety by guarding against reticent applicants. Find out more about NAMSS PASS here.